Delivery

Free delivery to the UK for orders over £50, all other deliveries will be charged at a fixed rate of £2

All orders placed before 7 pm on working days will be dispatched the next working day, orders placed from after 7 pm on Thursday until Monday 7 pm will be dispatched on Tuesday morning.

Please note we do not dispatch on weekends or bank holidays.

Unfortunately at this stage we do not sell to, or deliver to, anywhere outside of the UK

You can always check the status of any order under the 'my account' link.

Returns & Replacements

If you are not satisfied with your purchase then please log this here or email us here (customer.service@pandaface.co.uk) within 30 days with your order number and the reason why. We will endeavor to rectify this situation as soon as we can.

If it is our mistake or if the product was not as advertised we will look at replacing the product at our own cost or a refund if so required.

If you no longer wish to keep your ordered product/s within the seven day cooling off period or within 30 days after delivery we will refund the order cost but you will need to return the products at your own expense to us (please note goods must be unused and unopened in order for the refund to be fulfilled).

To return a product please use the packaging that the order came in, including all the protective spongy things. Please remember to replace your delivery address with the return address provided as a label on your invoice. (you can easily peel this label off the invoice and stick it on the box).